Enforcing Project and ITSM Management disciplines and best practices to Monitor and Control , manage uncertainty factors , utilize resources efficiently and mostly control expenses by applying best practices and learn from previous experiences. Strategic business initiatives need to be integrated with organization processes and managed effectively in a controlled environment.
(PMP, PRINCE2, Microsoft Project, Project Control, PMO Governance, ITIL, COBIT).
Leadership & Management Skills
The basic skills include problem solving and decision making, planning, meeting management, delegation, communications and managing yourself.
Those basics are also the foundation from which to develop more advanced practices in management and leadership.
A quality management system (QMS) is a set of policies, processes and procedures required for planning and execution (production/development/service) in the core business area of an organization. (i.e. areas that can impact the organization's ability to meet customer requirements.)